Device Specs
P3 / SKP3
Orders placed prior to August 26 2025.
P7
Orders placed after August 26 2025.
4 GB RAM
32 GB Storage
Wi-Fi + Ethernet, Bluetooth
Single HDMI Output
6" x 4" x 1"
Device Hardware General Information
Lights:
Blue = Device is powered on
Red = Device is asleep or encountering some kind of power issue
No light = Not receiving any power or power adapter is malfunctioning
Power: Only use the power adapter that comes with the device.
Mounting Device Hardware
MustHaveMenus recommend placing the velcro on the side with the player's logo. This allows for the airflow vents to face outward and the serial number sticker to be viewable.
Mounting P3 / SKP3
Mounting P7
Device Issues
The most common issue with a media player is connectivity, relating to either Power or Internet.
Black Screen or No Signal
The device might not be powered on, is in sleep mode, or it may be powered on and working properly but the HDMI connection may have come loose or is faulty.
Troubleshooting Steps:
Check if device is online on the Display app Manage page under Device Status. See Figure 1 below.
If Online, continue to Step 2
If Offline, continue to Step 3
Attempt to Reboot Screen which is under the dropdown menu ••• (ellipsis) for each screen. See process below.
Confirm the proper input is selected on the TV.
Check the HDMI cable on the device and attempt to disconnect and reconnect.
Reboot the device by pulling the DC cable from the device and plugging it back in.
For P3 / SKP3 devices: Press the reset button located within the Audio port (labeled as AV on the device). A paperclip is suggested to accomplish this.
If still unable to display, please contact Customer Support.
Figure 1.
Device is powered on but experiencing network connectivity issues.
Confirm the media player is connected to the Internet via Wifi or an Ethernet connection. Refer to this article for more information on connecting a device to the internet.
Device stuck at the Loading screen
Reboot the device.
Confirm internet connectivity.
If issues persist, please contact Customer Support.
Failed Wifi Scan
When attempting to reconnect to Wifi, an error message will say “Failed to scan for Wifi”. If this message persists it may be due to a faulty Wifi chip on the device. This situation is rare, however, the Wifi chip can fail.
Reboot the device by pulling the power cable from the device
If still unable to connect and still seeing Failed to Scan for Wifi, please contact Customer Support.
Performing a Reboot
On the Manage overview, select the ••• (ellipsis) menu on the far right.
From the dropdown, select Reboot Screen.
A pop up will appear.
Select Reboot.
The Reboot process can take up to 2 minutes to complete.
On screen, the device will cycle through a series of screens, including a countdown screen, and a loading screen.
When the device has finished rebooting it will resume playing previously associated content.
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