Firewall settings can only be diagnosed within physical proximity of the device.
If there is an issue loading content to the media player, one cause could be that a firewall is blocking traffic to a network.
To remedy the issue, specific domains will need to be whitelisted.
Whitelisting domains in a firewall involves creating rules or policies to allow traffic only from specific websites or domains while blocking others.
Diagnosing Issues with Firewall Settings
Restart the device hardware by using the remote control to power off.
Wait until the device shows a red light, then power back on.
With the media player and screen turned on, initiate the Diagnostics Screen by pressing the following numbers, in this order: 1 3 9 7
If the Diagnostics Screen shows that the device is connected to a wireless network but is unable to connect to Skykit, it is likely that the media player is being blocked by a firewall or other setting within a router.
To confirm that the device is connected to a wireless network, a valid IP address and the name of the wireless network will show.
If the Diagnostics Screen shows Unable to connect to Skykit, the internet access required by the media player is being blocked.
If an establishment relies on an IT person to manage internet setup and networking, it is best to get them involved in the process at this point.
Firewall Allow List
To ensure the media player and screens can reach the necessary servers and services, add the sites below to a firewall's "Allow" list:
Domain | Ports |
*.googleapis.com | TCP 443 |
*.appspot.com | TCP 443 |
*.cloudfunctions.net | TCP 443 |
*.skykit.app | TCP 443 |
*.pool.ntp.org | UDP 123 |
time.android.com | UDP 123 |
*.musthavemenus.com | TCP 443 |
*.mhmcdn.com | TCP 443 |
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