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Frequently Asked QuestionsClick any question below to see the answer.WelcomeQ: What is MustHaveMenus.com? Account DetailsQ: How do I change my e-mail address and password? Logging InQ: How do I sign up for an account on MustHaveMenus.com? Q: How do I access my account after I have signed up? Q: How long does it take to start downloading? Q: I can't log into my account. What's wrong? PaymentsQ: Are there different subscription levels? What are their prices? Q: What is a professional membership? Q: Does your site have any per-image fees? Q: What forms of payment do you accept? Q: Can foreign customers located outside the USA purchase subscriptions at your site? Q: Does MustHaveMenus.com automatically charge my credit card after my membership expires? Q: How do I renew or upgrade my subscription? Q: Does MustHaveMenus.com offer refunds? File FormatsQ: What image file formats do you provide? Q: What is the difference between vector and bitmap graphics? Q: What applications allow me to use EPS images? Q: What applications allow me to use JPG images? Q: What sort of settings were used to save the MustHaveMenus.com EPS images? Q: What sort of settings were used to save the MustHaveMenus.com JPG images? Q: Why are some of the EPS image file sizes so big? Q: What does it mean to "rasterize" an image? Q: What is the difference between images on MustHaveMenus.com and GIF images found on other clipart web sites? Q: Do MustHaveMenus.com images have a transparent background? Q: What resolution are the MustHaveMenus.com images? Q: Why can't I open some of your images with CorelDraw? Q: Can I create my own templates and printed materials in Microsoft Word? Contact UsQ: How can I contact MustHaveMenus.com? Q: What is MustHaveMenus.com? A: MustHaveMenus.com is a site for restaurants, caterers, home chefs and graphics pros looking for ready-to-edit templates and an ever expanding collection of professional menu and food graphics. You can also add your own photos to projects you create with our online menu maker, the Design Center. Multiple image formats are available to ensure compatibility if you prefer to use your own software for layout. We provide the tools to make your menu, but it is up to you to print your projects. When you subscribe to our site, you get unlimited access to our art and templates for one year. You may use any downloaded art and templates forever, but when your subscription expires, you will no longer be able to download new materials from our site. Click here to start your free trial!!! 
Q: How do I change my e-mail address and password? A: Easy! Click on the 'My Home' tab on the top of the screen (once you are logged in) and click on the 'account info' icon to the right of your name. Once you do that you will be taken to another screen that will display all of the current information that we have on file. If you wish to change your e-mail or password, simply click on the 'edit' button under that section and follow the steps. Remember that your password and e-mail address are case-sensitive when you use them to log in, so be sure to keep that in mind if you change them. You also have the ability to update your name and address that we have on file by clicking on the 'edit' button under that section as well.
Q: How do I sign up for an account on MustHaveMenus.com? A: Easy!! Just use our registration form and fill in all the necessary information. Right now, we are offering a free trial at www.musthavemenus.com, so you can try out our site to see if it fits your needs. We do ask for credit card information up front in order to confirm that you are able to pay for our services. We do not charge you until your trial ends or unless you click on a 'subscribe now button'. Click here to start your free trial!!!
Q: How do I access my account after I have signed up? A: On every page of our site, near the upper right corner, is a link to the Login page. Click this to enter the email address and password you registered when you signed up for a trial subscription. Once you are logged in, you can search our entire image database, view large thumbnails, and download any JPG or EPS graphic or template you want.
Q: How long does it take to start downloading? A: You receive instant access when you sign up for the free trial. Once you find an image you like, using either our fast search engine or by browsing through categories, you simply click the image thumbnail, then click the Download link next to the file format you wish to save the image in. Remember that during the free trial, you are limited to how many images you can download (see 'How does the free trial work?' link located under the 'Free Trial Specifics' section located at the top of this page for more information).
Q: I can't log into my account. What's wrong? A: Login problems are usually caused by a variety of simple problems. Here are the top few: 1. Your login (email address) and password are case sensitive. You must enter them EXACTLY the same way you did when your account was created. If you suspect that you had a typo in the email address you registered, please contact contact@MustHaveMenus.com. If there was a typo in the password you entered (twice), see #2 below. If both the email address and password you registered contain typos, you must contact contact@MustHaveMenus.com to have the information edited. 2. If you are getting a "Wrong password. Click ? for help." message when you try to Login, this means your email address was recognized, but your password was not. This is usually due to a typo in your password, either when you initially registered or when you tried to log in. Click the "?" button next to the Password field on the Login page to have a temporary computer-generated password emailed to you. Enter the temporary password exactly as it is written, not including the quotes around it. You will be prompted to change your password to something personal after you log in using the temporary password. 3. Like most commercial web sites, our site requires the use of browser "cookies". You must have browser cookies enabled. In Internet Explorer, this means that you can NOT have your "Security" setting at "High". We recommend setting the IE Security level setting to Medium or Low. Unlike its name implies, doing so will not compromise the security of your web browser so long as you practice good, common sense web surfing. Just like virtually all large e-commerce sites, our site uses cookies to track who has logged in. 4. If you are using MacOS, our site does not support versions of Netscape Navigator below 6.0. If you are using an earlier version of Netscape, you'll have to upgrade to a newer version, or a different MacOS browser, such as Internet Explorer 7, Apple Safari, or Mozilla Firefox. One of these suggestions should solve your problem. If none of these suggestions work, please contact contact@MustHaveMenus.com and provide the details of your Login problem.
Q: Are there different subscription levels? What are their prices? A: Currently MustHaveMenus.com has two subscription options. The first one is $39.95 for an entire year of downloading as many images as you want for personal use. The second option is a professional membership that is $99.99 for a year with the same unlimited downloads, but is designed for individuals using our images on items that require licensing. If you are interested in what you are able to do with the images in either of the subscription options, please visit the Terms Of Use.
Q: What is a professional membership? A: A professional membership grants you a limited license to use MustHaveMenus.com images and templates in commercial products, services, and promotional materials. The license is limited because it does not allow you to compete directly with MustHaveMenus.com, e.g. by reselling content in digital form. Restaurants are considered individual users, so they don't require a professional membership for their usage. For more information, please visit the Terms Of Use.
Q: Does your site have any per-image fees? A: No. Once you purchase a subscription to our site, you may download as many images as you wish without any additional fees. This is a much more flexible system than charging a per-image fee, because you can download and preview as many actual images as you wish before deciding on your final image. During the trial, you may download a limited amount of images total, also without any charge per image.
Q: What forms of payment do you accept? A: We accept Visa, Master Card, Discover Card, and American Express. We will also accept checks if you do not have access to a credit card. For a mail order form, or for other payment possibilities, please contact the customer service department at contact@MustHaveMenus.com.
Q: Can foreign customers located outside the USA purchase subscriptions at your site? A: Yes. Because we use credit cards for purchases on our site, customers from any country can purchase subscriptions on our site and your credit card company will automatically convert our US Dollar prices into your local currency. If you wish to see in advance what the current conversion rate is, you can use a currency converter web site, such as the following site: http://www.xe.com/ucc/. Remember that currency conversion programs are just approximate because currency values often fluctuate every minute, so we encourage you to contact your banking institution for an exact rate. The actual conversion rate used by your credit card company will vary slightly so we encourage you to contact your banking institution for an exact rate. Our registration page asks for what state you live in. If you don't live in the USA, probably won't find your state/province listed there. There is an option that says INTL for international; just select that and the proper country and you're off!!!
Q: Does MustHaveMenus.com automatically charge my credit card after my membership expires? A: Yes. If you would like to stop using MustHaveMenus.com, just email us and request for the automatic renewal to be disabled. If we do not receive an e-mail prior to the billing date (which is on the right side of the My Home Page), your account will continue uninterrupted and a charge will appear on your supplied credit card from MustHaveMenus.com's parent site: Letters And Arts, Inc. Please send any requests to contact@MustHaveMenus.com.
Q: How do I renew or upgrade my subscription? A: Your account with MustHaveMenus.com will automatically renew. Once you sign up, the billing will recur automatically every year. If you wish to stop your account from being billed, just email us at contact@MustHaveMenus.com. To upgrade your account, simply send us an e-mail stating the current subscription you have and what changes you desire to take place. We will review the request and reply back to your e-mail at our earliest convenience. Remember, all charges from MustHaveMenus.com will appear on your statement from Letters And Arts, Inc.
Q: Does MustHaveMenus.com offer refunds? A: No. Because our images can be easily downloaded and copied, we have no way of controlling whether or not someone who requests a refund has already downloaded and used many images. This is part of the reason we started the Free Trial. In certain circumstances, we might consider issuing a refund, but at our own discretion.
Q: What image file formats do you provide? A: EPS, JPG, PNG, and DOC (Microsoft Word). All of the images on MustHaveMenus.com were originally drawn as vector-based graphics so that they can be scaled to any size and any resolution. The JPG file format is a popular bitmap image format, compatible with almost any graphics program or website project. All JPG images are saved on a white background. The PNG format provides transparency in a bitmap graphic (no white background), making it great for layering images. If you need an image for a website, interactive project, or print materials you plan to print yourself, the PNG format should be perfect. The DOC (Microsoft Word) file format allows you to open any image directly in Microsoft Word. All images are scaled to an 8.5 x 11 page. The EPS file format is the professional standard for vector-based art. Vector art is special because it can be scaled to any size with no loss of resolution or quality. In other words, you won't get any of the 'graininess' you can sometimes run across when resizing a small image to a larger size. If you need professional quality for your designs, EPS is the gold standard. Examples include offset printing, high-resolution printing, sign making and more. With these 4 file formats, you should be able to use MustHaveMenus.com images in virtually any application which supports graphics. For more information on vector and bitmap graphics, see below.
Q: What is the difference between vector and bitmap graphics? A: MustHaveMenus.com provides both vector (EPS) and bitmap (JPG) file formats for all images. Vector and bitmap graphics are the two major 2D graphic types. Bitmap graphics are rasterized images with fixed resolutions where the file is saved as a series of pixels. Common bitmap file types include PICT, TIF, GIF, BMP, and JPG. Because of their fixed resolutions, bitmap images may not look ideal when printed, especially if they are resized, although they are usually easy to import and manipulate in almost any application. Vector graphics are resolution-independent images which are saved as geometric data. Common file types for vector images include EPS, WMP, and AI. Because vector images are resolution independent, they will look great at any printed resolution no matter how they are resized. Editing vector images usually requires more software savvy because of the tricky bezier curve interface used by most vector editing programs. In offering JPG and EPS formats, we provide the best and most flexible formats of bitmap and vector images for printing purposes. For further information, you might check out the Bitmap and Vector Graphic Formats tutorial at About.com, or for some historical perspective as well, check out Wikipedia's article on Clip Art.
Q: What applications allow me to use EPS images? A: Most common office and graphic arts programs support EPS images, although some programs allow you to only place and orient EPS images, rather than actually edit them. Microsoft Office products allow you to import and orient EPS images, as do all Adobe and Macromedia graphics products, such as Adobe Illustrator or Macromedia FreeHand. Note that EPS images may be opened in some bitmap-based image editors, such as Adobe Photoshop, but the vector data will be rasterized and lost. To perform significant edits on EPS images, you need a vector-based image editing program, such as Illustrator or FreeHand.
Q: What applications allow me to use JPG images? A: All graphics software created in the last 5 years supports this format, as do all programs which allow you to import graphics. If you have an application which does not support the JPG file format, but supports other graphics file formats, you should first see if a newer version of your application supports the JPG file format. If your application still does not support the JPG file format, you can easily convert the JPG file to another file format use a variety of free or commercial applications. There are many good free or shareware applications which convert JPG files to other file formats including: Mac Users: http://www.lemkesoft.com/ Windows Users: http://www.flydragonsoft.com/
Q: What sort of settings were used to save the MustHaveMenus.com EPS images? A: All MustHaveMenus.com images were saved to be compatible with the Adobe Illustrator 9.0 EPS specifications. Most images are also compatible with Macromedia FreeHand 8.X, or later, and even earlier versions of these products. MustHaveMenus.com EPS images may contain RGB or CMYK data, or both, and it is easy to switch back and forth between the two. MustHaveMenus.com EPS images were saved with a Macintosh-compatible 8-bit thumbnail graphic.
Q: What sort of settings were used to save the MustHaveMenus.com JPG images? A: Each JPG image fills an 8.5" by 11" page at 72 dpi and was saved with as little compression as possible (10), so these images can be printed and scaled down for many uses. If the printed resolution of a JPG image does not suit your purposes, you can download and use the EPS version, which will print out at any resolution and any scale. However, note that use of EPS images may require you to use a different image editing/layout program than you used for your JPG image. If you want EPS images to print out at the highest resolution possible, it's important to make sure the EPS image retains its vector data and is not rasterized into a bitmap image.
Q: Why are some of the EPS image file sizes so big? A: Although most MustHaveMenus.com EPS images are well under 1 MB in size, some of the photorealistic and highly detailed images are much bigger. This is simply because more detail requires more file size. If you have trouble downloading a large EPS file, please contact us at contact@MustHaveMenus.com. Note that EPS images are often much smaller in size once they have been saved to a native file format in a vector-based image editor program.
Q: What does it mean to "rasterize" an image? A: To "rasterize" an image means to convert a vector-based image to a bitmapped image. During this process, the mathematical formulas and geometric objects which make up a vector image are converted into groups of dots, using a specific resolution. Once a vector file has been rasterized as a bitmap image, the resolution can not be changed without affecting the quality of the image. Resizing a bitmapped image will affect its resolution and the quality of the printed material. Ideally, all images destined to be printed should be manipulated as vector images, since vector images are resolution-independent (and will print out at the highest possible resolution your software and printer support). A rasterized image is the same thing as a bitmapped image.
Q: What is the difference between images on MustHaveMenus.com and GIF images found on other clipart web sites? A: It's important to realize that GIF images are not designed for print materials, making them less than ideal for printed related uses. The GIF file format was designed for displaying simple, 256-color graphics on a computer screen at 72 dots per inch (dpi). You can certainly print out GIF files if you want, however you will see artifacts around the edges of the images and graininess within the images, especially if you scale the image at all. Since most printers use a minimum dpi of over 300, and professional typesetters usually print at over 1000 dpi, a GIF image is vastly underutilizing the resolution of all printers. Considering the facts that printers support millions of colors, while GIF images can only contain a maximum of 256, GIF images are one of the least desirable image file formats for any print projects. The GIF file format in general is not a good file format for clipart because it limits the user so much. Because GIF images can not be printed out with any decent resolution, because they can not be scaled well, and because their practical uses are limited, GIF images are relatively cheap to purchase as clipart. By contrast, all of the clipart available on MustHaveMenus.com is available in resolution-independent formats, which means they will print out crisp and clear, with millions of colors, at any resolution. In short, the EPS and JPG file formats are vastly superior to the GIF format for the purposes of clip art, and provide dramatically better printing resolution.
Q: Do MustHaveMenus.com images have a transparent background? A: Yes. All EPS images include a transparent background, by default, and all MustHaveMenus.com images are provided in this file format. Usually, a transparent background is only an issue if you are editing an image in PhotoShop or some other image editing program. If this is the case, simply open the EPS image in Photoshop and it will be imported into a new layer with a transparent background. Or, if you are familiar with vector editing programs such as Illustrator, you can alter the background without having to rasterize the image. JPG versions of images cannot contain transparent backgrounds because of restrictions in the JPEG file format.
Q: What resolution are the MustHaveMenus.com images? A: MustHaveMenus.com images are available at ANY resolution you require. All MustHaveMenus.com images are available to members in the EPS file format, which is resolution independent. This means that EPS images will look detailed, crisp and clean at any printed resolution, ranging from those supported by home inkjet printers all the way up to professional typesetters.
Q: Why can't I open some of your images with CorelDraw? A: Recent versions of CorelDraw, including CorelDraw11 and later, will not, in the vast majority of cases, successfully open an EPS file saved with Adobe Illustrator 9 or 10 compatibility. CorelDraw also does not properly handle EPS images which contain transparencies. Since all of our EPS files are saved as standard EPS files with Adobe Illustrator 10 compatibility, or lower, this means many of our EPS files will not open in CorelDraw as is. The solution is to open and save an EPS file in a format which is better handled by CorelDraw. You can download a free trial version of the latest version of Adobe Illustrator from Adobe.com. For most of our images, simply opening the file in the latest version of Adobe Illustrator and saving it as a native Illustrator 9 or 10 (.ai) file will create a file which can be opened by CorelDraw11 or later. Some of our EPS files require the transparency layers to be flattened and then saved to a file which can be opened by CorelDraw. To do this, open the EPS file in the most recent version of Adobe Illustrator and follow these steps (actual step names may vary from version to version): 1. Select All 2. Choose "Flatten Transparency" from the Object menu 3. Make sure the slider control for "Vector/Raster Balance" is moved as far right as possible, so that you flatten with 100% vectors. This will retain the highest resolution possible. 4. Save the file as a native Illustrator (.ai) file with all the default settings intact. If you get a warning dialog concerning "spot colors", ignore it and proceed.
Q: Can I create my own templates and printed materials in Microsoft Word? A: Yes. All of our border and image graphics can be imported into Word '97 or later to create custom designs and can be added to a creation you are working on. However, there are a few caveats. Word does not allow you to edit most graphics, other than resizing and (in later versions) rotating. Word supports both of the image file formats we use, JPG and EPS, however it's EPS support is problem-prone when dealing with complex images, since Word only partially supports the EPS file format. You should not have any problems importing JPG images into Word, although your printed results, in most cases, will be better if you use an EPS format of the image.
Q: How can I contact MustHaveMenus.com? A: You can contact us via e-mail at contact@MustHaveMenus.com. This is the most effective method since we can correspond back and forth with you any time. We are also reachable by telephone at (541) 552-1100. If you call us and reach our voicemail, please leave a detailed message including you first and last name, e-mail address (spelled out), and the zip code that you provided us. If you are calling outside of the United States, please specify the country along with the state/province you supplied us during the registration, instead of the zip code. We will respond back to your voicemail through e-mail, so it is very important that we have that e-mail address correct.
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