Click any question below to see the answer.
Q: What is included with my membership?
Q: How much does a membership cost?
Q: Will my membership automatically renew?
Q: Does the site offer per-image download fees?
Q: What forms of payment does MustHaveMenus.com accept?
Q: Can international customers, located outside the USA, become members?
Q: How do I get a copy of the billing invoice?
Q: How can I contact Customer Service?
Q: Do I have to download Menu Editor software?
Q: What are the system requirements for the Menu Editor?
Q: How do I edit menu text in the Menu Editor?
Q: Can I add my logo to a menu?
Q: Can I change fonts, font size, or background color?
Q: How do I make a multiple page menu?
Q: Why didn't my PDF download?
Q: If I click Save in the Menu Editor, where does it go?
Q: Why do the graphics on my PDF look different than the preview?
Q: Why did my menu print smaller than expected?
Q: How do I input special characters into a menu?
Q: How can I put my menu on my website?
Q: What do I do with the PDF menu?
Q: How do I publish menus to Facebook?
Q: I am having trouble registering.
Q: I can't log into my account. What's wrong?
Q: How do I update my email address or password?
Q: Why can't I download? Where are the downloaded files?
Q: How can I contact Customer Service?
Q: What is MustHaveMenus.com?
A: MustHaveMenus.com provides professionally designed menus and marketing tools for restaurants, caterers, food service providers, and others in the hospitality industry. For one low monthly fee, the site offers thousands of high-quality menu designs at a fraction of the price of traditional design firms.
In addition to thousands of menus, you'll find seasonal flyers, special promotion materials, and management tools. Your content is saved to your account to update anytime, anywhere.
Click here to start!
Q: What is included with my membership?
A: As a member, you can edit and save unlimited online menus, and download as much content as you need.
(Note: There is a daily download limit of 100 clipart and graphic files. Additional images can be saved to your Favorites for future downloading. This daily limit helps us prevent hackers trying to bring down the site, allowing us to provide uninterrupted service for customers.)
Q: How much does a membership cost?
A: Currently, a subscription to MustHaveMenus.com is $15 per month for unlimited online editing of menus and flyers for personal or restaurant use. For more information on usage terms, please visit the Terms Of Use.
If you joined MustHaveMenus under a different subscription plan, you will continue to renew at your original rate. If you cancel or suspend your account, you will reactivate at the current pricing plan.
Q: Will my membership automatically renew?
A: MustHaveMenus charges a monthly service fee for membership. Your membership will automatically renew each month, with the monthly fee charged to your supplied credit card. If your credit card or billing details change, be sure to update this information in your My Menus page, to prevent service interruption.
If you do
If you need help with your account controls, please send an email to Support@MustHaveMenus.com prior to the expiration date and we will be glad to assist. For more information, please visit the Terms Of Use.
Q: Does the site offer per-image download fees?
A: No. We use an all-access subscription model instead of pay-per-image. This has several advantages: maintain unlimited menus and marketing tools for your food service business for quick and easy online editing; download as many graphics as you need; and compare options until you find the perfect design for the occasion.
Q: What forms of payment does MustHaveMenus.com accept?
A: We accept Visa, Master Card, Discover Card, and American Express. We will also accept checks if you do not have access to a credit card. For a mail order form, or for other payment possibilities, please contact the Billing department at Billing@MustHaveMenus.com.
Q: Can international customers, located outside the USA, become members?
A: Yes. Since we use credit cards for purchases on our site, customers from any country can purchase subscriptions on our site, and your credit card company will automatically convert your currency into ours using the current rate of exchange. You can use a currency converter web site, such as the following site: www.XE.com, to find out current rates.
Remember that currency conversion programs are just approximate because currency values often fluctuate every minute, so we encourage you to contact your banking institution for an exact rate at the time of purchase.
Our registration process requests a State in one of the drop down box fields. If you are registering outside the United States, select "International" from that drop down menu in the "State" box and you will be able to fully register for a membership.
PLEASE NOTE: The Menu Editor, our online editing software, does not support non-English alphabets at this time.
Q: How do I get a copy of the billing invoice?
A: Please send an email to Billing@MustHaveMenus.com including the first name, last name, and email address that was used when you registered, and we will be more than happy to send you a copy of the invoice.
Q: How can I contact Customer Service?
A: The quickest way to reach us is by emailing Support@MustHaveMenus.com. If you need to speak to a customer service representative, call 1-800-452-2234. Phone support is available during regular business hours, Monday thru Friday, 9am to 5pm Pacific Time. If you reach our voicemail, please leave a detailed message including your first and last name, email address (spelled out), and the zip code that you provided us during registration. A representative will return your call as soon as possible. If you are calling outside of the United States, please specify the country along with the state/province you supplied us during the registration, instead of the zip code. We will respond to your inquiry by email if you are outside the US or Canada.
Q: What is the Menu Editor?
A: The Menu Editor allows you to edit and save your menu text online, making it quick and easy to update as needed. Learn more about the Menu Editor by clicking here.
Q: Do I have to download Menu Editor software?
A: No, the Menu Editor is built into the site, so there is no software to download.
Q: What are the system requirements for the Menu Editor?
A: The Menu Editor works with both Macs and PCs. We recommend the latest versions of Firefox and Chrome browsers for best viewing. Also be sure you have the most recent version of Adobe Reader to view your completed PDF. This free software is available from Adobe here.
Q: How do I edit menu text in the Menu Editor?
A: The sample copy for you to edit appears in the pop-up edit window. Simply replace the sample text copy & add your own. Then click the "Update Preview" button to see your new text reflected on the preview image. Be sure to click on Save before you leave the edit screen to ensure your current menu is saved for future use.
If your copy is already written in another program, you can copy and paste into the edit boxes using keyboard shortcuts. To paste copied text, press ctrl + v on a PC, or command + v on a Mac. This is especially useful if your menu contains special characters or foreign letters.
When using Macintosh OS X, you can use the operating system's character palette to find special characters. To make the Characters palette window appear, press command+option+T. You may then click and drag the special character from the Characters palette window, to the Template Editor. Please note: some special characters (such as the ones in Miscellaneous) may not appear in the Template Editor.
Current features allow you to add or delete items, rearrange items in a section, and add sections as needed. Be sure to keep at least one section in each column of your menu as you can not add sections back into a menu if the sample sections have been completely deleted.
Q: Can I add my logo to a menu?
A: You can add your logo (or other images) to almost any menu on the site. From the preview screen, click Image Manager at the top left. This will display any images you have uploaded previously, or prompt you to upload a new file. Select a JPEG, PNG, or GIF file from your computer. Then you simply click & drag the image from the display bar onto your menu. Position it where you like, then drag the corners to size. Click Save to see an updated preview.
If you decide to use a logo, you may want to leave the Restaurant Name field blank. Some menus have a red placeholder for your logo, but you aren't required to place your logo in that position. Note: Due to current system requirements, your logo must be in RGB color mode. If you have trouble adding a logo to a logo menu, contact us for assistance.
Q: Can I change fonts, font size, or background color?
A: Our menus are developed by a team of professional designers who select background colors and fonts that work together as a cohesive design. However, you can now change the font sizes and colors directly in the Menu Editor. Click the Show Fonts button at the top of each section. Changes to fonts must be completed item by item. If you need changes to background colors or designs, we do offer modifications of menu templates for an additional fee. Please send an email to Support@MustHaveMenus.com to inquire about this service.
Q: How do I make a multiple page menu?
A: To add a second page to your menu, simply click Add Page in the Menu Editor preview. You will see the option to Duplicate This Page, or select from additional pages in that design collection. You can add as many pages as you need. The menu editor does not currently flow text from one page to another. You simply decide what sections should appear on each page. When you Save or Download, all pages will be stored as a single file.
Q: How do I make my text fit?
A: After you have entered all your menu items, the menu may require some adjustments to get everything to fit as you desire. To adjust spacing, click Show Spacing in the editing window, and use the sliders to make spacing larger or smaller between items. To adjust font sizes, click Edit Fonts. Delete any unused sections by clicking Delete Section at the top of the editing window (note: deleted sections cannot be restored, so don't do this until you have entered all your content!). Check your sections for unused items, and click Delete Item to remove extras.
Q: Why didn't my PDF download?
A: PDF files require a "reader" program to display. On a PC, your Internet browser probably uses Adobe Reader. If you get an error message, or if no PDF appears, your browser may be running an out-of-date version of the reader. Download the current version here. Alternatively, try installing another free reader program, such as Foxit. If the PDF is simply taking a long time to display, due to its high-resolution graphics, upgrading to the newest version of Reader may improve load time.
Q: If I click Save in the Menu Editor, where does it go?
A: Menus you have edited in the Menu Editor will be saved to My Menus, in the section called Menu Manager. From there, you can reopen the design to edit, publish to Facebook, or delete menus you no longer need. If you want to save a copy to your desktop too, click the Download button, then save the PDF to your computer. However, menus that are edited before you register for MustHaveMenus are not saved. So be sure you register first with us so you can save any work you have done.
Q: Why do the graphics on my PDF look different than the preview?
A: Our menus contain high-resolution graphics. The free versions of Adobe Reader you use to view the PDF may not preview these graphics with complete accuracy. Be sure to use the most current version of Adobe Reader, and always print a sample to view the final version. You should find that the printed outcome is high quality.
Q: How do I print?
A: To print your menu, first click the Download button from the menu editing screen. This generates a high-quality, printer-ready PDF file. You can now save this file to your desktop for home printing, or send the file to a local print shop for highest quality printing. MustHaveMenus does not provide printing services at this time.
Site members can download unlimited copies of completed menus as PDF files. In addition to printing, you could post the file to your eatery's website or email it to your restaurant's email marketing list.
Q: Why did my menu print smaller than expected?
A: Check your printer settings. In Adobe Reader, first click File > Print Setup. Be sure the correct paper size is selected. Then, click File > Print and check the options for Page Scaling. If scaling is set to "Shrink to Printable Area" the design may print smaller than the original. Change your Scaling settings to "None" or "100%".
If you print a template on a different size paper than it is designed for--printing a legal sized menu on letter size paper, for example--your menu will likely seem too small & will not stretch to the edge of the paper. If you intend to print on a certain paper size, it's best to start with a menu template in that size.
Q: How do I input special characters into a menu?
A: To insert a character such as an accent in the word "entrees" or "jalapeno", you can copy from an existing text document, or use your computer's Character Map or Palette. On a PC, open Character Map from All Programs, Accessories, System Tools, Character Map. Copy & paste the desired character use the cntrl + c to copy, cntrl + v to paste commands.
When using Macintosh OS X, you can use the operating system's character palette to find special characters. To make the Characters palette window appear, press command + option + T. You may then click and drag the special character from the Characters palette window, to the Template Editor. Please note: some special characters (such as the ones in Miscellaneous) may not appear in the Template Editor.
NON-ENGLISH LANGUAGE: The Menu Editor currently supports languages based on the Latin alphabet. However, each menu design has unique embedded fonts and compatibility will vary according to the menu selected. Input foreign characters from your keyboard into the menu editor and download the PDF to print to determine if that particular menu is compatible with your language.
Q: How can I put my menu on my website?
A: You can place your menu on your website in a couple of ways:
Q: What do I do with the PDF menu?
A: Site members can download unlimited copies of completed menus as high-resolution PDF files. You can save this document to your desktop to print from home, or send the file to a local print shop for highest-quality printing. The PDF can easily be posted on your eatery's website to promote your daily or special event menus, or emailed to your restaurant's email marketing list.
Q: How do I publish menus to Facebook?
A: To choose a menu for sharing on Facebook, click on My Menus. Next to each menu, you'll see a button Setup Facebook. The first time you publish a menu, you will be prompted to 1) log in to Facebook, 2) allow the MustHaveMenus app to install on your Facebook (you MUST click "ALLOW"), and 3) select the restaurant Page where it should appear. If you don't have a restaurant page yet, you'll be guided through steps to create one on Facebook.
The Menu app displays below your cover photo in the views and apps area. It displays as a red "m". You may want to make sure the Menu app appears under your cover photo as it may be hidden if you have other apps on your page. Click here and see the Facebook FAQ "How do I change the order of views and apps that appear below my Page's cover?"
After you successfully publish a menu, you'll see additional options in My Menus. When you make changes to your menu, be sure to click Update to publish those changes to the Facebook page. You can also View (to see what it looks like on Facebook), Post to Wall to be sure your customers don't miss your latest menu or event flyer, Reorder multiple menus to place the most relevant menus at the top of the list, and Unpublish at any time. Note: You must be a current member of MustHaveMenus in order for your published menu to remain viewable on Facebook.
• Read more about Facebook publishing here
Q: I am having trouble registering.
A: There are a number of things that could prevent the registration from being completed. First, make sure you have entered all the required information on the registration page. If you are registering outside the United States, select "International" from the drop down menu in the State box. If you have entered any of the required information incorrectly, you should receive a red error message, telling you where your mistake is.
If you aren't receiving any errors when you press continue, but it will not go on to the next step, the likely cause is that cookies are not enabled in your web browser. Our site requires cookies to be enabled in your web browser. Search the Help section in your browser for assistance.
Be sure that your web browser is up to date. Older versions will not be fully compatible with newer features of our site. The latest versions of Firefox and Chrome will enable the best performance on our site.
Q: I can't log into my account. What's wrong?
A: If you are having trouble logging in, try these common culprits:
1. Wrong Password
If you receive the error message "Username/Password do not match" there are a few things to try. First, remember that your login (email address) and password are case sensitive. You must enter them EXACTLY the same way you did when your account was created. The username and password you used to register were included in your initial confirmation email. If your username is correct but your password is not recognized, click the "Forgot Password" button. An email will be sent to your email address containing a temporary password. Enter that temporary password exactly as it is written, not including the quotes around it. You will then be prompted to change your password to something personal. If you do not receive and email from us containing a new password, check your Spam folder in your email program before contacting us. If you suspect you had typos in your original login or password, contact us to reset your details.
2. Cookies Disabled
Like most commercial web sites, our site requires the use of browser "cookies." You must have browser cookies enabled in order to log in. Cookies allow the site to remember your login, preferences, favorite designs, and more. Consult the Help section of your browser for assistance enabling cookies.
3. Out-of-date Browser
Be sure that your web browser is up to date. Older versions will not be fully compatible with our site, and MustHaveMenus may not display or function properly. The latest versions of Firefox and Chrome will enable the best performance on our site.
If none of these options resolves your login issue, please contact Login@musthavemenus.com and provide the details of your login problem.
Q: How do I update my email address or password?
A: Login into your account and click on My Menus the top of the site. Next, click on the "Account Settings." Click on the "edit my login information" button and follow the steps. Remember that your password and email address are case-sensitive, so be sure to keep that in mind if you change them.
Q: Why can't I download? Where are the downloaded files?
A: If you are having trouble downloading graphics from the site, there are a few things to check. First, verify that your web browser is allowing downloads. Check your browser's Security Settings. Medium or high security settings may prevent you from downloading files. Your pop-up blocker may also be blocking the "download" window that lets you save the file. To change your browser settings, open the settings menu called Tools, Internet Options, or Preferences. Also be sure that your web browser is up to date. We recommend the latest versions of Firefox and Chrome for best viewing.
Having trouble finding the file you downloaded? Every time the download window pops open, the file saves to either the default save location or a location of your choice. On a PC, check the desktop and the username\documents\downloads folder. Each browser allows you to change the default download location; check the browser's Help section.
Finally, if you are having trouble downloading the PDF of a design, please keep in mind PDF files require a "reader" program to display. On a PC, your internet browser probably uses Adobe Reader. If you get an error message, or if no PDF appears, your browser may be running an out-of-date version of the reader. Download the current version here. Alternatively, try installing another free reader program, such as Foxit. If the PDF is simply taking a long time to display, due to its high-resolution graphics, upgrading to the newest version of Reader may improve load time.
Q: How can I contact Customer Service?
A: The quickest way to reach us is by emailing Support@MustHaveMenus.com. If you need to speak to a customer service representative, call 1-800-452-2234. Phone support is available during regular business hours, Monday thru Friday, 9am to 5pm Pacific Time. If you reach our voicemail, please leave a detailed message including your first and last name, email address (spelled out), and the zip code that you provided us during registration. A representative will return your call as soon as possible. If you are calling outside of the United States, please specify the country along with the state/province you supplied us during the registration, instead of the zip code. We will respond to your inquiry by email if you are outside the US or Canada.